Privacy Policy

Definitions and Interpretation

Data collectively means all information submitted to MedLink Solutions Ltd via the Website, incorporating definitions from Data Protection Laws.

Data Protection Laws encompasses applicable legislation including Directive 96/46/EC or the GDPR and national implementing laws.

GDPR refers to General Data Protection Regulation (EU) 2016/679.

MedLink Solutions Ltd (referred to as "us") is a company incorporated in England and Wales, registered number 11897002, with registered office at 4th Floor Radius House, 51 Clarendon Road, Watford, Hertfordshire, England, WD17 1HP.

User or "you" means any third party accessing the Website who is not employed by or consulting for MedLink Solutions Ltd.

Website refers to medlink.co.uk and its sub-domains unless expressly excluded.

Scope of This Privacy Policy

This policy applies only to MedLink Solutions Ltd and Users regarding this Website, not extending to external websites or social media links.

For Data Protection Law purposes, MedLink Solutions Ltd is the data controller, determining how your Data is processed.

The organisation also provides Patient Services on behalf of GPs, healthcare providers, and NHS central services, acting as a data processor under healthcare provider instructions in these cases.

Data Collected

MedLink Solutions Ltd may collect the following personal Data:

Name
Job title
Profession
Contact information (email addresses, telephone numbers)
Organisation information (name, CCG, list size)

How We Collect Data

Data Given by You

Data collection occurs when you:

Contact the organisation through the Website, telephone, post, email, or other means
Use organisational services

Data Collected Automatically

When accessing the Website, automatic collection includes:

IP address
Date, times, and frequency of Website access
Usage patterns and content interaction methods

This information helps improve Website content and navigation.

Our Use of Data

Data may be used for:

Internal record keeping
Providing quotes
Making MedLink available to your organisation

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service.

Data usage for legitimate interests may occur; users have rights to object in certain circumstances.

For registered accounts receiving services, processing is legally based on contract performance or contract entry steps taken upon request.

Who We Share Data With

Data may be shared with:

Employees, agents, and professional advisors — to provide quotes and make services available

Keeping Data Secure

MedLink Solutions Ltd uses technical and organisational measures to safeguard Data, including secure servers for storage.

Our cloud storage is certified to ISO 27001, helping manage and secure Data.

Technical and organisational measures address suspected data breaches. Report suspected misuse, loss, or unauthorised access to: privacy@medlink.co.uk

Data Retention

Unless longer retention is legally required, Data is held only as long as necessary to fulfil stated purposes or until deletion is requested, whichever occurs first.

Deleted Data may persist on backup or archival media for legal, tax, or regulatory purposes.

Your Rights

Users have the following rights regarding their Data:

Right to access — Request copies of held information or request modification, updating, or deletion. Requests receive free responses unless manifestly unfounded or excessive. Legal refusals include stated reasons.
Right to correct — Have inaccurate or incomplete Data rectified.
Right to erase — Request Data deletion or removal.
Right to restrict use — Block organisational use of Data or limit usage methods.
Right to data portability — Request Data movement, copying, or transfer.
Right to object — Object to organisational use, including legitimate interest applications.

To exercise rights, withdraw consent, or make inquiries, contact: privacy@medlink.co.uk

Unsatisfied complaints may be referred to the Information Commissioner's Office (ICO) at https://ico.org.uk/

Keep the organisation informed of Data changes during the holding period.

Links to Other Websites

The Website may provide links to other sites. MedLink Solutions Ltd has no control over external websites and is not responsible for their content. Review other sites' privacy policies before use.

Changes of Business Ownership and Control

If MedLink Solutions Ltd expands, reduces, or transfers business control, relevant Data transfers with that business portion. New owners may use Data for original purposes. The organisation discloses Data to prospective purchasers.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

Users cannot transfer privacy policy rights to others. The organisation may transfer rights where user rights are reasonably protected.

If provisions are found invalid or unenforceable, they are deleted without affecting remaining provisions.

No delay or omission in exercising rights constitutes waiver of those or other rights.

This Agreement follows English and Welsh law with exclusive English and Welsh court jurisdiction.

Changes to This Privacy Policy

MedLink Solutions Ltd reserves the right to change this policy as necessary or required by law. Changes post immediately to the Website; using the Website after changes indicates acceptance. Contact privacy@medlink.co.uk regarding changes.

Last Updated: 22 July 2025